Returns - PUMA

EASY FREE RETURNS

Request a Return

If you need to return an item, simply create a returns request within 30 days of your order date, and we'll promptly send you a return label. Please note that all online orders must be returned through this process to ensure accurate and timely processing. If your order was ordered more than 30 days ago, contact our team for help with this return.

Send items back

Place your item(s) into the original parcel bag and post it back to PUMA. If you are using the original box/satchel, please remove or completely cover/obscure the original shipping label.

Refund processed

Once your items have been received, the value of the returned items will be refunded via the original payment method. Please note refunds may take 3-5 days to process from date of reception in our facilities.

Start Return

THINGS TO KNOW & COMMON FAQs

You can return your order free of charge within 30 days of purchase. We offer 1 free return per order.	Items must be unworn, in good condition, and be returned with their original packaging and tags, unless flawed or defective. We do not accept returns of socks, underwear, and water bottles.	Whilst it is free to return your goods to PUMA, the original cost of shipping is non-refundable, and we can only offer one free return per order. If you wish to return something else from your order later, this will be at your own expense.
If you discover a flaw or defect with your product, please contact us as soon as you can, so our team can help assist with this issue. You may also have certain rights and remedies under consumer law.	Any items purchased in store should be returned to a store.	We're unable to exchange online purchases. Start a return above to return your purchase and place a new order for the desired item.

I can't create a return, what can I do?

It takes up to 48 hours for our system to make a return label available after reception of your parcel. If your order number shows as not available in the return portal, please try again at a later stage. If after 48 hours your order number is still showing as "can't be found", please contact our customer service team.

I want to return an item but don't have the original box/satchel, what can I do?

Don't worry, you can return your items in any weather-proof satchel or box. Most post offices provide these.

Can I return an online order to a PUMA store?

Unfortunately, online purchases made via our website cannot be returned in-store.

You can start a return by following the steps highlighted in our returns process to complete the return.

*Redirect customer back to ‘Start Return’.

An item is faulty, what can I do?

We're sorry to hear you have received a faulty item. At PUMA we back the quality of our product, if you have received a faulty item, please contact us as soon as, so our team can help assist with this issue.

Can I return an item bought in store via the online portal?

No, any items purchased in store must be returned to a store. To find your nearest PUMA store, please visit our store finder.

I bought from a store (not the online store) and the item is faulty! How do I return the item?

Sorry to hear there is an issue with your PUMA product. Please direct any faulty returns to the original place of purchase for review. Unfortunately, the PUMA online store cannot process returns or exchanges for items bought from another store.

How long does a return take to be processed?

Returns can take up to 14 business days to be processed from the date the parcel has been received by the warehouse.

All returns will be processed back onto the same payment method you used to purchase. You will be notified via email once your return has been processed.