Returns Policy


We’re currently experiencing an extremely high volume of orders, which we are working hard to fulfill as quickly as possible. Unfortunately, there could be delays of up to 12 business days due to this, in combination with the large volume of parcels within the postal network. We know this isn’t ideal, and we’re sorry, but we’ll let you know as soon as we’re back on track.

Once your order has been dispatched, you will receive an email with tracking information.

We’re taking extra care to ensure the highest standards of health and safety for our team and customers and complying with all COVID-19 restrictions. We are committed to doing our part to slow the spread of COVID-19 while we continue to operate safely.

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Easy free returns

Request a Return

Create a returns request within 50 days of the order date and We’ll send you a return label.

Send items back

Place your item(s) into the original parcel bag and post it back to PUMA.

Refund processed

Once your items have been received, the value of the returned items will be refunded via the original payment method.

Things To Know

If your order was made more than 50 days ago, contact us for help with returns.

Items must be unworn, in good condition, and be returned with their original packaging and tags, unless flawed or defective. We do not accept returns of socks, underwear, and water bottles.

Whilst it is free to return your goods to PUMA, the original cost of shipping is non-refundable, and we can only offer one free return per order. If you wish to return something else from your order later, this will be at your own expense.

If you discover a flaw or defect with your product, please contact us as soon as you can so we can assess. You may also have certain rights and remedies under consumer law.

Any items purchased in store must be returned back to the original store of purchase.

We're unable to exchange online purchases. Start a return above to return your purchase and place a new order for the desired item.

You must check the checkbox before completing the subscription.

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