From the time of dispatch, please allow 7-14 business days for standard delivery, and 1-5 business days for express.
Orders can take up to 4 working days to be dispatched from our warehouse. However, during sale periods we ask to allow an additional 1-3 business days for orders to be dispatched. Once your order has been dispatched, you will receive an email with tracking information.
We offer free standard shipping across Australia for all orders over $120. For all orders under $120, the regular shipping cost is $8. For express shipping, where available, we charge a flat fee of $13.
Simply follow the link below, enter your Shippit Tracking ID, and click Track Package.
Track Your Package via Shippit
Your Shippit Tracking ID will have been sent to you via email when your order was dispatched, and is also available as a direct link on your My Account page.
If you have yet to receive an email with your tracking, that simply means your order has yet to be dispatched. Do not worry, rest assured we have your order and will dispatch it as quickly as possible.
Unfortunately, no. All orders purchased on au.puma.com can only be shipped within Australia. Visit here to be sent to a PUMA online store in your country if available.
Click here to submit a ticket to our Customer Service team.
Alternatively, you can get call us on 03 4514 5262
We are available Monday – Friday from 9:00 a.m. – 5:00 p.m (Melbourne, Australia EDST) excluding the following public holidays: