How long will my delivery take?

From the time of dispatch, your order should take the average delivery timeframes show below, depending on where you live:

State	Region	Express delivery	Standard delivery
NSW	Metro Country	1-2 days  2-3 days	2-3 days  4-5 days
ACT		1-2 days	2-4 days
VIC	Metro  Country	Next day  Next day	1-3 days  2-4 days
QLD	Metro  Country	1-2 days  2-4 days	2-5 days  3-8 days
SA	Metro  Country	Next day  2-4 days	2-3 days  3-5 days
WA	Metro  Country	1-2 days  3-5 days	4-5 days  5-8 days
TAS		1-3 days	2-6 days
NT		3-5 days	4-7 days

Please note that these are average timeframes intended as a guideline, and may be impacted by partner delivery issues, weather conditions and busy sale periods where order volume is particularly high.

How long until my order will ship?

Orders can take up to 1-2 working days to be dispatched from our warehouse. However, during sale periods please allow up to an additional 2 business days for orders to be dispatched. Once your order has been dispatched, you will receive an email with tracking information.

How much will delivery cost?

We offer free standard shipping across Australia for all orders over $150. For all orders under $150, the regular shipping cost is $10. For express shipping, where available, we charge a flat fee of $15.

How do I track my order and delivery status?

All of our orders ship Australia Wide via Australia Post. We recommend downloading the AusPost App to get the latest updates on the status of your delivery. AusPost will email or SMS you with your tracking details when they receive and process your delivery.

If you have yet to receive an email or SMS with your tracking, that simply means your order has yet to be processed by AusPost. Once your order is on the way, you will receive all delivery updates directly from AusPost.

Do you ship internationally?

Unfortunately, no. All orders purchased on au.puma.com can only be shipped within Australia. Visit here to be sent to a PUMA online store in your country if available.

Any more questions?

Click here to submit a ticket to our Customer Service team.

Alternatively, you can get call us on 03 4514 5262

We are available Monday – Friday from 9:00 a.m. – 5:00 p.m (Melbourne, Australia EDST) excluding the following public holidays:

• New Year's Day
• Australia Day
• Labour Day
• Good Friday
• Easter Monday
• Anzac Day
• Queen's Birthday
• Grand Final Day
• Melbourne Cup
• Christmas Day
• Boxing Day