To our PUMA Family,

We at PUMA are closely monitoring the ongoing developments of the COVID-19 situation and want to let you know how we will be managing things in New Zealand, to ensure the safety of our people and customers.

In line with Government regulations, all of our stores remain closed, until these restrictions are lifted and it is safe to reopen.

We are here for you online, at and we are still able to deliver your parcels to you. We just ask that you allow an extra 1-3 days to receive your delivery.

Our courier partners are now operating a contactless delivery service, so no signatures will be required for delivery to minimise social contact.

As for returns, we are extending our 50 day return policy, to make sure you can still get refunds on your goods when Government restrictions are lifted. We will get in contact with you at a future date with all the information you will need in case you need to return an item.

If you have any questions, our customer service team can be reached on 0800 800 094 or by email

Stay safe, and we will update you again soon.

Your PUMA Family

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